01 Grievance Escalation Matrix
If you have any grievance or complaint relating to mutual fund transaction execution, SIP processing, portfolio statements, KYC verification, or service delivery, we encourage you to follow the tiered escalation procedure outlined below:
The Principal Officer, RR Wealth
First point of contact for any complaint regarding distribution services, statements, or transactions executed through RR Wealth.
- Grievance Officer: Manvitha Reddy Gudibandi (Principal Officer & ARN Holder)
- Address: FF01, PVR Residency, 6/12, Brodipet, Guntur - 522002, Andhra Pradesh, India
- Primary Email: rrwealthmfd@gmail.com
- Secondary Email: rrwealthguntur@gmail.com
- Direct Phone: +91 70755 31333
- Working Hours: Monday to Saturday: 9:30 AM – 6:30 PM (IST)
Asset Management Company (AMC) / RTA
If not resolved at Level 1, please escalate to the Investor Relations / Customer Care department of the respective Asset Management Company (AMC).
- Scope: Discrepancies in NAV allotment, dividend crediting, redemption proceeds, unit balances, or scheme transfer instructions.
- RTA Portals: CAMS Online | KFintech Mutual Fund Services
- Contact Mode: Submit your complaint directly to the AMC Investor Relations Officer with copy to RR Wealth.
Securities and Exchange Board of India (SEBI)
If the complaint is not resolved within 30 days, you may lodge a complaint on SEBI SCORES:
Official Portal: https://scores.sebi.gov.in
You can also use the SCORES mobile app available on iOS and Android.
- Requirements: PAN card, email ID, mobile number, and details of prior grievance submitted at Level 1/2.
- Toll-Free Helpline: SEBI Investor Toll Free: 1800 266 7575 / 1800 22 7575 (Available 9:00 AM – 6:00 PM)
Securities Market Approach for Resolution Through ODR Portal
For online conciliation and arbitration:
Official Portal: https://smartodr.in
SMART ODR harnesses independent, qualified online conciliators and arbitrators under the SEBI Master Circular on Online Dispute Resolution.
- Eligibility: Applicable if the grievance is not resolved satisfactorily at Level 1, Level 2, or Level 3 (SCORES).
- Process: Online conciliation first, followed by binding online arbitration if conciliation does not reach mutual consensus.
02 Lodge a Complaint (Level 1 Form)
Fill in the details below to register your grievance directly with The Principal Officer, RR Wealth. Submitting this form will automatically generate an official grievance email addressed to our desk.
03 Important Guidelines for Fast Resolution
- Include Folio & PAN: Always mention your mutual fund folio number and PAN to facilitate immediate retrieval of your account history from RTA databases.
- Attach Transaction Proof: If your issue relates to a debited bank amount where units were not allocated, please attach your bank statement extract showing the UTR / IMPS / UPI transaction reference number.
- Turnaround Time (TAT): RR Wealth acknowledges all complaints within 48 business hours and endeavors to deliver a final written resolution within 15 business days.
- No Cash Handling: RR Wealth never accepts cash. If any unauthorized individual solicits cash payments claiming to represent RR Wealth, please report it immediately to our Principal Officer.